You'd better hope that you never have to work with Suzuki America customer service. I'm the guy whose frame broke on my 2005 C50T. I started working with a consumer remediation manager named Brian Malasak back at the end of July to get my bike fixed. It took them a month to get back to me and to start working on it. When I picked the bike up from the dealer it was a mess. I dropped it off in showroom condition except for the broken frame of course. When I picked it up: the cabling on the handle bars was dangling because they forgot the cable ties, it wouldnt shift into neutral, they scratched the front and rear fenders, the gas tank, and scuffed one of my saddle bags. It looked like they washed it with dish soap and just let it dry on it. It was covered with a layer of dust to boot. I called Mr. Malasak that same day to voice my displeasure. Didn't hear from him for another month and half. After calling everday during that time and leaving times and phone numbers where to reach me, I finally reached him and he promised he would arrange with the dealer to have everything sorted out. He also promised to call me in a couple of days to let me know what to do next. That was two weeks ago. Keep in mind this has been going on since July. I finally blew a gasket last night and called the customer service line and told them I wanted to speak to his boss. They offered to transfer me to Mr. Malasak's voice mail since magically he was not in again and according to the agent he has no boss. I finally got the help line manager on the line and explained the whole ordeal. He again promised he would arrange things with the dealer and have them fix everything that was not to my satisfaction. He promised he would call me tonight to give me an update. I wont hold my breath. Bottom line. I loved owning my C50T up until this episode. I still think it is a great bike. It's the service behind it that is the worst I have ever experienced. It is now for sale. It has become more of a headache than its worth. This was my first Suzuki and it will be my last.
10-31-2006, 05:46 AM
Suzuki Customer Service 
