What in THE HELL???

[mikesvsix50]

I'd love to know, what the hell got on the inside of my windshield...there are several white stains as if somebody tossed acid under my windshield. I'm pissed and the dealer couldn't care any less when I brought it in today. So now, it looks like somebody blew there load on my windshield, and I have a stain on my display panel as well. Any ideas...and no, it's not a brake fluid resevior leak...Thanks.

[Hunter]

Do you have any people that don't like you? Is there big birds flying around your bike? Are you a lonely late night biker that rides alone?

[mikesvsix50]

Hahaha, actually hunter, I just moved here, and have yet to come accross any enemies. And like I said, it's undernieth or on the bottom of the shield...so the birds are ruled out.

[inspiron]

Maybe you hit the milkman? Or someone was just really excited to see your SV standing there?

[Louis]

Really weird.

[Ride-or-die]

hmm have a taste for anylytical reasons, if its salty then its an admirer, if it burns then a hater, if both then someone has a problem and should consult a doctor

[87gsxrnut]

Dude, why should the dealer care if it isn't related to a mechanical failure.

Park your bike inside, or buy a cover.

- Nut

[LayinLo]

Originally Posted by Ride-or-die

hmm have a taste for anylytical reasons, if its salty then its an admirer, if it burns then a hater, if both then someone has a problem and should consult a doctor

[wolfrider]

--The dealer should *always* care, if he wants to keep your business.

Attitude counts; and a friendly and helpful attitude is best.

Originally Posted by 87gsxrnut

Dude, why should the dealer care if it isn't related to a mechanical failure.

Park your bike inside, or buy a cover.

- Nut

[themeatmanlandry]

Pics?

Sounds like some fluid got on there some kind of way. Most likely tossed (off?) by a jerk.

D'you call the cops?

Is it bad enough to file a claim?

Have you tried scrubbing it off? <i'm guessing so>

Go to Ron Ayers.com and look at the microfiche to get an idea of how much it'll cost you to replace the plastic that's damaged. <assuming you're going to fix it>

I'd take a look at the security of my parking space. Apartment? Kids may have been screwing around. Could it be something simple like ice cream? <"looks like you blew a seal" "Nah, it's just a little ice cream">

Sadly, if the dealer took a look and decided that it had nothing to do with faulty workmanship, they couldn't care less. Don't take it personal. It's a business, and they don't have time to address non-issues. If they were to start focusing on ancillary items, the costs of repair/maintenance work would have to skyrocket to compensate.

Keep us posted.

[wolfrider]

[[ Sadly, if the dealer took a look and decided that it had nothing to do with faulty workmanship, they couldn't care less. Don't take it personal. It's a business, and they don't have time to address non-issues. If they were to start focusing on ancillary items, the costs of repair/maintenance work would have to skyrocket to compensate.
]]

--Simply put, I call bull**** on that. The dealer should immediately refer you to the Parts dept and start getting estimates on how much it will cost.

--I speak as a former MC salesman, and also how I prefer to be treated as a customer.

Show me you care, and I'll direct my friends to your store. Show me you could care less, and I'll go out of my way to look elsewhere.

[themeatmanlandry]

Originally Posted by wolfrider

--Simply put, I call bull**** on that. The dealer should immediately refer you to the Parts dept and start getting estimates on how much it will cost.

Call bull@#$% all you want . . . if it isn't attributable to the dealership/manufacturer, why on earth would you expect them to pay to fix it?

So . . . you're saying that if I spill paint all over the bike, the dealer should pony up for the damage? That makes no sense. If it isn't their fault, they're not going to fix it. If you doubt me . . . go ask a dealership!

Originally Posted by wolfrider

--I speak as a former MC salesman, and also how I prefer to be treated as a customer.

Show me you care, and I'll direct my friends to your store. Show me you could care less, and I'll go out of my way to look elsewhere.

If my 'customer' is thinking like that, I'd pitch him on his ear and send him up the road to get his service/parts/bikes. I don't want him or his friends bringing me stuff that they messed up and expecting the warranty to cover it.

[SIDEBAR: It wound up being the dealership's fault, as they had cross-threaded the master cylinder reservoir cap and brake fluid had gotten all over the bike. Had that not been the case and, say, the owner had cross-threaded the cap . . . they wouldn't pay.]

[FIVEINCH]

Don't rule out the birds. I had birdcrap on the hub of my rear wheel. Dead center. Splatter patterns indicate a fly-by crapping.

[Hunter]

Originally Posted by FIVEINCH

Don't rule out the birds. I had birdcrap on the hub of my rear wheel. Dead center. Splatter patterns indicate a fly-by crapping.

HAHAHA they are the worst.

[wolfrider]

--Read my post again, subgenius. Who said anything about the dealer paying for it?? If anything, *insurance* should cover stuff like that. But the dealership should definitely "feel his pain" if they want to keep customers coming back.

[[ If my 'customer' is thinking like that, I'd pitch him on his ear and send him up the road to get his service/parts/bikes. I don't want him or his friends bringing me stuff that they messed up and expecting the warranty to cover it.
]]

--Obviously you're A) not customer-oriented, B) incredibly unsympathetic, and C) open to losing several hundred dollars worth of business. Your choice.

Originally Posted by themeatmanlandry

Call bull@#$% all you want . . . if it isn't attributable to the dealership/manufacturer, why on earth would you expect them to pay to fix it?

So . . . you're saying that if I spill paint all over the bike, the dealer should pony up for the damage? That makes no sense. If it isn't their fault, they're not going to fix it. If you doubt me . . . go ask a dealership!


If my 'customer' is thinking like that, I'd pitch him on his ear and send him up the road to get his service/parts/bikes. I don't want him or his friends bringing me stuff that they messed up and expecting the warranty to cover it.

[SIDEBAR: It wound up being the dealership's fault, as they had cross-threaded the master cylinder reservoir cap and brake fluid had gotten all over the bike. Had that not been the case and, say, the owner had cross-threaded the cap . . . they wouldn't pay.]

[catch2otwo]

i dont understand why you would go tell your dealer?

[87gsxrnut]

--Obviously you're A) not customer-oriented, B) incredibly unsympathetic, and C) open to losing several hundred dollars worth of business. Your choice.

Well, you obviously haven't been to a dealership outside of Illinois for a while then. Drive out to CA and see how they treat you. Or CO, SC or some of the other states I have lived. Dealerships on a whole really don't give a rats a** about their customers anymore. Is it right? No. Is it reality? Yes. The little money they lose on a few customers is more than made up for by others. There is more demand than bikes in a lot of places.

Mom and Pop shops, while not as common as they used to be, are the better option. You can still get good service at MOST of them. But after KAOS's experience, I'm beginning to wonder . . .

In defense of the dealers, if the employees had to sympathize with every single problem that came into their shop, they would get nothing done. Yes, it was their fault in this case. A mechanic SHOULD have gave it a good once over on the spot to see if someone messed up. But then IF the mechanic was any GOOD, the mistake wouldn't have been made in the first place. Cross threading a reservoir cap?!??! PUHLEEEEEASE! Must have been a shake-n-bake mech out of MMI.

I was a mechanic for a few years. There would be sometimes I would darn near tell the rider to take his bike somewhere else. I almost did several times We had MORE than enough work to keep us busy.

Most dealership mechanics aren't very good. Period. I know some that I would NEVER trust with my stuff. Most good mechanics won't work for a dealer long, because they can do better elsewhere.

- Nut

[themeatmanlandry]

Originally Posted by wolfrider

--Read my post again, subgenius.

I believe that statement alone reflects your blossoming intelligence.

Originally Posted by wolfrider

If anything, *insurance* should cover stuff like that. But the dealership should definitely "feel his pain" if they want to keep customers coming back.

So, you're saying you make it a habit of whining to your dealership about things you know they aren't going to fix because it's not their fault?

Originally Posted by wolfrider at the dealership

"Hey, I'm about to make an insurance claim . . . come feel my pain or my next bike'll be a Honda."

I bet they love to see you come through the door!


Either your dealer sells insurance . . . or you just backtracked on your original statement.

[mr_resistible]

I hear ya MeatMan. I work in computer service. I see so many things you cant be sympathetic every single time. I think you and -Nut- are right on with this topic.

@$%@$% happens. And when I have a customer that says I have to feel there pain. I would need theropy if I did that...and a lot of klenex.

Being responsible for a mistake is one thing. But when you deal with that many people most of the time they dont even remember you. Unless you act in a way that makes them remember you. And that can be good or bad.

[SoCalMike]

IMHO what it comes down to are people i can only call "low class." People who try and rip off dealers, or dealers who try and rip off customers.

I think we can all agree that since it was the dealers fault the dealer can pay for it. if it wasn't the dealers fault then they have no business paying for it. A low class person would attempt to make the dealer pay for it anyways, and these low class people are the reason why dealers GET so many dumb requests, which cause them to treat us normal people a bit harsher than they should.

I know from experience as i also deal in IT service, and there are plenty of people who screw up thier computers all on thier own, then blame us for it. When a computer genuinely fails i am completely sympathetic, as a dealer should be when a bike fails, or they make a mistake as in this case.

Whats my point? We all need to be a bit more patient, and take responsibility for our actions. In most cases, computer and motorcycle, we are sometimes ignorant of the cause of our grief which causes us to lash out at anyone who may have caused it. So point number 2 would be to get educated on the things that give you problems, so you can fix them, or if you can't, you can atleast understand the problem at hand.