Bad Customer Service - Discount Motorcycle Tire

[themeatmanlandry]

I ordered a new tire for the bike (a Metzeler MEZ4) on Tuesday of this week. I get a call today (Friday) after waiting 3 of the 5-10 business days telling me that they no longer stock the MEZ4.

Fine, I'll get another tire. But first, I'll call customer service and explain to them that they should remove that tire from the website, so folks like me don't waste their time (3 days) waiting for somethign they don't have. Just for giggles, I figured I'd ask about getting some sort of a discount for my inconvenience.

Seeing as how they charge 10% for canelled orders, I thought it should work the other way too. They cancel, I get the 10%. I got some moron who thought it was funny to play coy with me:


"I don't see what a cancellation penalty has to do with us not having that particular tire, Mr. Landry."

"Well, if I inconvenience you by cancelling an order, you bill my credit card, so I just thought that maybe the door swung both ways, and I'd get something in return for MY inconvenience."

"I still don't see what the two have in common."

"I wouldn't expect you to. Maybe Ron Ayers knows the difference." <click>


What a bunch of bums. I didn't really expect to get anything, but I DID expect someone to explain it in a logical manner, without being a jerk. I'll never order another thing from that place, all because I got a jerk one time on the phone. Ain't it funny, how a single incident (one where I really didn't expect them to GIVE me anything, just explain it to me in a rational context) can take away business?

Oh well . . . it doesn't affect me. They're the ones that lost a sale.

http://www.ronayers.com/main.cfm

[themeatmanlandry]

It cost me a whopping $4 more to order it from Ron Ayers.

I'm getting a better tire (M-1 Sportec), and I didn't have to put up with some jerk on the phone.

[DaMaNP750]

you go!!

well, i cant say good choice in tires, cause i dunno, but around here, we got people that eat thier lunch in thier office and tell you to wait outside while they talk to thier friends. i feel your...agony.

[axel_2078]

I wouldn't have given up until I had the cancellation fee removed from my credit card, if it was charged. It's not my fault they don't maintain current info on their website and keep customers informed. I don't let any business push me around. I once ordered a $300 monitor from Tiger Direct.com. After 3 weeks of the monitor not shipping, I called them and asked about it. As it turned out, they didn't have the item in stock and hadn't had it in stock for over six months!! However, they gladly cashed the cashier's check I sent them. I requested my money back and a month went by and nothing. I got fed up and called them back. They told me that the check had already been sent out and cashed by a Kevin Thomas (me). I knew that was total BS because I never got it. I told them that I never cashed the check and they basically told me that there's nothing they could do. I reported them to the BBB and about three weeks later, I had a check from them and a personal apology letter from one of the dept heads.

[nate-riley]

The M-1 is an awesome tire. I kept getting cupping on my Dunlop D208s, a buddy suggested the M-1, 2200 miles later and they still feel great.

NR

[themeatmanlandry]

Originally Posted by nate-riley

The M-1 is an awesome tire. I kept getting cupping on my Dunlop D208s, a buddy suggested the M-1, 2200 miles later and they still feel great.

NR

I . . . hate . . . Dunlops.

[svhooligan]

you should send a copy of this thread to discount motorcycle tire AND ron Ayers.

[tlwisner]

Ron Ayers rocks, they're great for factory parts too.

http://www.ronayers.com

[themeatmanlandry]

Update:

On Tuesday, my new tire came. I'm going to expend the 1/32" of rubber left on the old one this weekend .

Last night (Wednesday), I get a call from Discount Morotcycle Tire. THey are calling me to tell me that they are working to get the charge removed from my credit card? WTF?

Do you mean to tell me that Ron Ayers was able to take my order . . . process it . . . and ship me the tire . . . all before DMT was able to straighten out the billing process for something they no longer carry, yet maintain an icon for on their website.

Puuuuuuuuuuuuu-thetic.

Then, to top it off, they act like they are "on top of" customer service by calling to say they are removing the charge. They didn't even ask me anything. I just sat on hold for 30 seconds and the guy comes back to tell me he's erased the charge. Idiots.

<if i send this thread to DMT, they'll have some liar . . . i mean lawyer . . . harrass John Scott to delete it. this way, it stays up for all to see!>

[GIXXER-Mike]

Red tape...red tape...red tape!