Buyer beware, Speedsupplies.com

[Zuki Dude]

Hey everyone,

I'm not one to complain too much, but this one pissed me off. As some of you know I recently purchased a set of Hotbodies flushmount signals for my Gixxer. Today, I received a negative feedback rating from the eBay retailer in retaliation of my neutral feedback to them. Details are as follows in an email I just sent to them moments ago. Note, that I use my old email addy of "kawapowa" for eBay and this was not a single seller but an online store.

===========================================

From: <kawapowa@bellsouth.net> Add to Address Book
Date: 2006/01/25 Wed AM 12:38:36 EST
To: <parts@speedsupplies.com>
Subject: NEGATIVE Feedback???

To whom it may concern,

Recently, I purchased a set of Hotbodies flushmount signals from you via eBay
using my screen name of 2005m50. I left you a "NEUTRAL" feedback based facts,
"Item could have shipped quicker. Email feedback not timely." In turn, you
post a NEGATIVE feedback to a truthful customer?!!! On top of that, you lie
stating that I was offered free shipping????!!!! Not according to any email I
received! Let me refresh your memory with a timeline as follows:

-------------------------------------------------------

-----Original Message-----
From: <kawapowa@bellsouth.net
Date: 2006/01/05 Thu PM 12:55:03 EST
To: <parts@speedsupplies.com>
Subject: Re: RE: [Fwd: Order Status Requested]

Can you provide an estimated shipping date? I had thought these would be in
stock and shipped quickly. Thank-you.

Scott

>From: <parts@speedsupplies.com> Add to Address Book
>Date: 2006/01/05 Thu AM 09:55:34 EST
>To: <kawapowa@bellsouth.net>
>Subject: RE: [Fwd: Order Status Requested]

>Thank you for checking with us. We do try very hard to make your purchase a
good experience. You should know that Speed Supplies generally ships within
two to seven business days excepting holiday periods. Hotbodies Turn
Signals have been particularly effected by shipping times. Tracking numbers
are automatically generated at the time of shipping to customer Paypal
addresses.

-----Original Message-----
From: kawapowa@bellsouth.net [mailto:kawapowa@bellsouth.net]
Sent: Thursday, January 05, 2006 6:56 AM
To: parts@speedsupplies.com
Subject: [Fwd: Order Status Requested]


Hello again,

I wanted to know if my order shipped or if there is a problem. Please let
me know. Thanks!

Scott Chapman
re: below

>
> From: <kawapowa@bellsouth.net>
> Date: 2006/01/04 Wed AM 12:36:47 EST
> To: <parts@speedsupplies.com>
> Subject: Order Status Requested
>
> Hello,
>
> I was inquiring as to my order. I don't have an order number, but see
details below. Could you please provide a status?
>
> Thank-you!
> Scott Chapman
> (954) 632-0919 / (954) 442-1930

-------------------------------------------------------

You'll notice there is a gap between my two emails dated Jan. 4 and Jan. 5
whereas you did not respond, so I simply wanted to know if there was a problem
and how I could help. You state in your NEGATIVE feedback that I was, "Offered
free ship for delay. Sent broadcast emails buyer impatient." Where do you see
that I was impatient?? Inquiring as to where my money went, yes ... wouldn't
you do the same having never bought from someone? I don't see that as being
impatient. Furthermore, where do you see that I was offered free shipping??
Either you have mixed up your feedback with someone else, or you are a blatent
liar.

I spend thousands of dollars on my vehicles including the three motorcycles
I've had this year alone. You will not see a dime more, as surely you haven't
a clue about customer service. Instead of snapping at all of your neutral and
negative feedback, you should listen to your customers ... your "cashflow."

I've also had a few emails from others buying from your eBay store asking if I
had delays or experiencing the same issues. I responded accordingly. After
many years of retail experience, I can see how the old saying is true: "Make
one customer happy and they might tell one more. Make one customer unhappy and
they will tell many."

Regards,
Scott Chapman
(954) 632-0919

===========================================

The Retail Bible states, "The customer is always right." I know all the puns to that statement, so don't get off track. So I am holding true to my last statement regarding the customer pass-it-on game. So, what do you think? I found this insulting to say the least. Let's just see if they respond and how so.

[stp1971]

Agreed 150% dude!!!!! I was recently going to purchase my dream property of 6.5 acres of land near my house. Everything was looking like it would be a amooth transition. I have "Outstanding" credit. Good viable income. Steady work history. Zero Debt. A woman who could finacially help back me if a snafu came up. So I signed up with this mortgage broker. That is where I went wrong.

The brokers whole point in life is to shop around and get me the best deal possible. The best rate, the best terms, the best service. What I got was the run around, long delays, the worst rate, the worst terms, and piss poor service. Nothing was like it was supposed to be as per the GFE (good faith estimate). Interst rate was a full 1% higher, terms were supposed to be 240 months and when I got to closing it was 180 months (next day they lowered it after walking out of closing), the payment was almost a full $200.00 higher a month, had a balloon payment of $78,000.00 after 5 years, etc, etc, etc.

When I asked him about why they didn't lock me in at the 6.75% to 7.0% rate he said they were rushed and that they didn't have time. I told him the bank supposedly had my info for 2 weeks. How did I rush him? He then rebutted and said that they couldn't lock me in on a land mortgage and that the banker was doing me a favor because he normally does high end deals and that my $100,000.00 loan was a small loan to him.

So I then told him "So my business isn't important enough to him,,well then screw him. I treat my 38 million dollar customers no different than my $19.95 customer. This is why I have a good repor with my customers and I have rapidly gotten my name spread around in the industry. I treat everyone that I deal with how I want to be treated."

He then started back paddling. I told him that either the bank or him blew me off and was trying to pad their pockets a little more at closing thinking that I would do as 85% of the rest of the country would do and go ahead and sign because I really wanted that property.

Customer service is not dead,, it is just not a major part of business today unfortunately. Tell all if great,, tell everyone if it is poor. By the way,, if anyone is looking for a mortgage in the Douglasville, Georgia area make sure you PM me so I can tell you where not to shop.

[Zuki Dude]

Well, here is the response I got, ironically in a very short amount of time, and my final reply shown first. Hmm, maybe they should have been more prompt during the order time?? Anyway, this arguably shows a great amount of customer disrespect.

===========================================

From: <kawapowa@bellsouth.net> Add to Address Book
Date: 2006/01/25 Wed AM 08:32:10 EST
To: <parts@speedsupplies.com>
Subject: Re: RE: NEGATIVE Feedback???



This is NOT an email "campaign." This has to do with customer service and the
way you portray your customers. Lying to them in a public format such as the
feedback system that you "respect" isn't a small issue to me. In your control
is the ability to simply respond to a customer's inquiry and provide order
status in a timely manner. My order took almost 3 weeks, and as a customer I
have the right to be answered once my money has been spent, no matter how
trivial the inquiry may seem to you. I was not rude in any way within my
emails to you, yet you come off stating that I was impatient and was offered
free shipping, portraying me to be the bad guy. If you want to post lies, you
will lose future business ... you've already lost mine and others I know simply
due to your lack of customer concern, as is evident in your response here.

Have a nice day - no need to reply,
Scott

>
> From: <parts@speedsupplies.com>
> Date: 2006/01/25 Wed AM 02:08:03 EST
> To: <kawapowa@bellsouth.net>
> Subject: RE: NEGATIVE Feedback???
>
> Kawapowa,
>
> We respect the e-Bay feedback system and we did our best in the deal taking
> into account factors outside of our control mentioned in our disclaimer.
> There are better things to be doing than launching mail campaigns and
> bickering on e-Bay.
>
> Robert

===========================================

My advice is to stay away from these people.

[inspiron]

Originally Posted by stp1971

When I asked him about why they didn't lock me in at the 6.75% to 7.0% rate he said they were rushed and that they didn't have time.

6.75% for a morgage? Ouch!

I had a similar experience recently, but in this case, it was the bank that screwed off, and not my broker. I bought an apartment (as an investment) and had an agent taking care of the financing. He looked around for the best deal, which he found at a local bank. He submitted my application, ... and we heard nothing. We kept getting a run-around from the bank, saying that the application needed to be reviewed. After a few weeks, we hear that the customer service rep at the bank has quit. So, the next customer service rep takes over (she was already totally overloaded), and the process started from the beginning. After a few more weeks, the loan was approved.

The deal went through on December 30. Last week, I received a whole bunch of print-out from the bank ... explaining exactly how much I need to repay every month for the next 30 years. Okay ... no suprise here. Except that they didn't give me any information HOW to repay the loan - where do I transfer the payments each month, and what account number should be referenced on the transfer. I called the bank, only to be told that the customer service rep (the lady who took over when the first rep left) has also left the bank.

So, as of today, I still have no details HOW to make the payments, but the first one isn't due for another 2 weeks...

The up-side of this deal is that I'm paying about 2.25% for the morgage Sometimes there are some big advantages to living in Switzerland!

[Louis]

2.25%! I'm moving to Switzerland!

[stp1971]

Originally Posted by Louis

2.25%! I'm moving to Switzerland!

+1!!!!!!!!!!! Wonder if any swiss banks would be willing to finace a mortgage in the United States?????

[intimid8er]

ZukiDude..post #3 sounds exactly how Oneida treated me. You put it succinctly in your e-mail to them. You have a right to know since you gave them dough, and they have a responsibility to be accountable to you no matter what the amount of money was spent. Their responses to you was exactly like Oneida. Some people just don't like being called on the carpet, and they don't know how to handle it, so they get nasty. Problem is, when they blow the majority of customers off, people take it! The general public enables the behavior.

Sean. When I refinanced my house a few years ago. I took the morning off from work on the closing date, went over to the closing office, and I was met with blank stares. No one had heard of me! My "broker" was sitting on the loan. I had negotiated all the meat off the bone, and there really wasn't any money in it for them. I had a bare bones for them, sweet for me deal, so they were sitting on it waiting for a lower "buy rate". They didn't tell me the closing date was off and it pissed me off for making me miss work. So I did my own sleuthing. Found out who the lender was. I know the finance lingo, and how to talk to those people, and got the buyer at the lending company to fax me the "call sheet" (details of the loan). She thought I was a broker and obliged. So now, I had the TRUE buy rate in my hand, not the broker's buy rate. I rescheduled with the closing company, and brought the call sheet in with me to closing. The looks on their faces was priceless. They trotted out a contract at a specific A.P.R. at a specific percentage over the "buy rate" they quoted me, that I agreed would be fair. I told them that the contract was nice, but since nobody was truthful, and that they wasted my time, they unfortunately made me nosy. When they asked about the untruthfullness, I mentioned the buy rate, the original closing date that nobody was notified about, and a bunch of other things. They started defending the buy rate, and I whipped the call sheet out. At that point, I negotiated a smaller percentage for them because of the inconvenience, they tried to protest, and even call it off. I told them that is fine. I could go to any title company in town, with the call sheet, and the complete loan package. The only time they'd invest is typing up the paperwork. They'd be happy to make a small amount of dough for zero work.

[Everett Keith]

Originally Posted by intimid8er

ZukiDude..post #3 sounds exactly how Oneida treated me. You put it succinctly in your e-mail to them. You have a right to know since you gave them dough, and they have a responsibility to be accountable to you no matter what the amount of money was spent. Their responses to you was exactly like Oneida. Some people just don't like being called on the carpet, and they don't know how to handle it, so they get nasty. Problem is, when they blow the majority of customers off, people take it! The general public enables the behavior.

Sean. When I refinanced my house a few years ago. I took the morning off from work on the closing date, went over to the closing office, and I was met with blank stares. No one had heard of me! My "broker" was sitting on the loan. I had negotiated all the meat off the bone, and there really wasn't any money in it for them. I had a bare bones for them, sweet for me deal, so they were sitting on it waiting for a lower "buy rate". They didn't tell me the closing date was off and it pissed me off for making me miss work. So I did my own sleuthing. Found out who the lender was. I know the finance lingo, and how to talk to those people, and got the buyer at the lending company to fax me the "call sheet" (details of the loan). She thought I was a broker and obliged. So now, I had the TRUE buy rate in my hand, not the broker's buy rate. I rescheduled with the closing company, and brought the call sheet in with me to closing. The looks on their faces was priceless. They trotted out a contract at a specific A.P.R. at a specific percentage over the "buy rate" they quoted me, that I agreed would be fair. I told them that the contract was nice, but since nobody was truthful, and that they wasted my time, they unfortunately made me nosy. When they asked about the untruthfullness, I mentioned the buy rate, the original closing date that nobody was notified about, and a bunch of other things. They started defending the buy rate, and I whipped the call sheet out. At that point, I negotiated a smaller percentage for them because of the inconvenience, they tried to protest, and even call it off. I told them that is fine. I could go to any title company in town, with the call sheet, and the complete loan package. The only time they'd invest is typing up the paperwork. They'd be happy to make a small amount of dough for zero work.

Where were you when I bought my car?

[stp1971]

I have decided that the key thing to do here is to go ahead and get "J"s debt completely paid off in case either of the two of us has a career hiccup. Once she is debt free which I figure could be as long as 12 months,, but possibly shorter with discipline,, we should have liquid cash of almost a couple grand each month.

At that time we will start pocketing the money but we will look for a house in the same price range of what we are paying each month in this current rent. With payments close to what we are paying now it is quite possible if both our jobs stay current or better to make almost triple to quadruple payments each month towards the loan.

With a fifteen year loan there is no reason that house could not be paid for within 4 years. Thus saving thousands of dollars. Then once that house is paid for we could start saving that quadruple payment each month.

Second scenario is my uncle is thinking of buying that property either for himself as an investment or for me if I am still interested with a certain percentage rate. He says he has the cash flow to do it. Interesting scenario,, not real sure if I want to go that route. Hate oweing relatives money.

[Zuki Dude]

Intimid8er, thanks for attempting to bring it back on topic ... I think? Anyway, enjoy the thread but remember to beware Speedsupplies.

[intimid8er]

Originally Posted by Zuki Dude

Intimid8er, thanks for attempting to bring it back on topic ... I think?

[tlwisner]

I'll join the speedsupplies.com boycott. The only reason to give a buyer negative feedback is if he doesn't pay according to the auction terms. These people SUCK.

[Bryana_fl]

Originally Posted by tlwisner

I'll join the speedsupplies.com boycott. The only reason to give a buyer negative feedback is if he doesn't pay according to the auction terms. These people SUCK.

You took the words out of my mouth

[Zuki Dude]

Thanks guys (and gals). If enough people reply to this email, I'm gonna send the whole thing to Robert at Speedsupplies. Maybe then he'll think about the potential for new clientel that he blew away. Hey, at least he has honored my last request of "no need to reply" ...

[stp1971]

You got what you asked for. An apology and maybe a good faith refund or at least a discount would be what I would be asking for,, but nonetheless,, you asked him to not contact you and you then got what you asked for.

[Zuki Dude]

Originally Posted by stp1971

You got what you asked for. An apology and maybe a good faith refund or at least a discount would be what I would be asking for,, but nonetheless,, you asked him to not contact you and you then got what you asked for.

Yep, at least he respected that !

[stp1971]

It is a shame though that businesses don't care about their customers anymore. The ones that do will always shine through and pull ahead until the point they lose focus and they become that one that treats their customers crappy.

[tlwisner]

How long was it from auction close date to item in hand date?


I will never again post feedback as a buyer before the seller posts feedback for me paying quickly. It's really pretty frickin' simple:

Buyer's Job - pay quickly according to terms
Seller's Job - ship quickly according to terms / deliver item as described in auction

[Uechi Kid]

Wow, not even an apology for any kind of misunderstanding or inconvenience. I think I’ll avoid them in the future.

[easypete]

Scott -

Do you, by chance, have this guys name and address?

If so.... It might be worth taking a trip to a book store and looking through the "alternate lifestyle" section of the magazine rack.... just take the subsription cards out of the mags and take home with you.... Fill them out w/ his info... send them in, of course with the "bill me later" option checked.

I'm not saying.... I'm just saying. :o