Buyer beware, Speedsupplies.com - Motorcycle-Journal Forums

Zuki Dude · 01-25-2006, 12:56 AM

Hey everyone,

I'm not one to complain too much, but this one pissed me off. As some of you know I recently purchased a set of Hotbodies flushmount signals for my Gixxer. Today, I received a negative feedback rating from the eBay retailer in retaliation of my neutral feedback to them. Details are as follows in an email I just sent to them moments ago. Note, that I use my old email addy of "kawapowa" for eBay and this was not a single seller but an online store.

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From: <kawapowa@bellsouth.net> Add to Address Book
Date: 2006/01/25 Wed AM 12:38:36 EST
To: <parts@speedsupplies.com>
Subject: NEGATIVE Feedback???

To whom it may concern,

Recently, I purchased a set of Hotbodies flushmount signals from you via eBay
using my screen name of 2005m50. I left you a "NEUTRAL" feedback based facts,
"Item could have shipped quicker. Email feedback not timely." In turn, you
post a NEGATIVE feedback to a truthful customer?!!! On top of that, you lie
stating that I was offered free shipping????!!!! Not according to any email I
received! Let me refresh your memory with a timeline as follows:

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-----Original Message-----
From: <kawapowa@bellsouth.net
Date: 2006/01/05 Thu PM 12:55:03 EST
To: <parts@speedsupplies.com>
Subject: Re: RE: [Fwd: Order Status Requested]

Can you provide an estimated shipping date? I had thought these would be in
stock and shipped quickly. Thank-you.

Scott

>From: <parts@speedsupplies.com> Add to Address Book
>Date: 2006/01/05 Thu AM 09:55:34 EST
>To: <kawapowa@bellsouth.net>
>Subject: RE: [Fwd: Order Status Requested]

>Thank you for checking with us. We do try very hard to make your purchase a
good experience. You should know that Speed Supplies generally ships within
two to seven business days excepting holiday periods. Hotbodies Turn
Signals have been particularly effected by shipping times. Tracking numbers
are automatically generated at the time of shipping to customer Paypal
addresses.

-----Original Message-----
From: kawapowa@bellsouth.net [mailto:kawapowa@bellsouth.net]
Sent: Thursday, January 05, 2006 6:56 AM
To: parts@speedsupplies.com
Subject: [Fwd: Order Status Requested]

Hello again,

I wanted to know if my order shipped or if there is a problem. Please let
me know. Thanks!

Scott Chapman
re: below

>
> From: <kawapowa@bellsouth.net>
> Date: 2006/01/04 Wed AM 12:36:47 EST
> To: <parts@speedsupplies.com>
> Subject: Order Status Requested
>
> Hello,
>
> I was inquiring as to my order. I don't have an order number, but see
details below. Could you please provide a status?
>
> Thank-you!
> Scott Chapman
> (954) 632-0919 / (954) 442-1930

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You'll notice there is a gap between my two emails dated Jan. 4 and Jan. 5
whereas you did not respond, so I simply wanted to know if there was a problem
and how I could help. You state in your NEGATIVE feedback that I was, "Offered
free ship for delay. Sent broadcast emails buyer impatient." Where do you see
that I was impatient?? Inquiring as to where my money went, yes ... wouldn't
you do the same having never bought from someone? I don't see that as being
impatient. Furthermore, where do you see that I was offered free shipping??
Either you have mixed up your feedback with someone else, or you are a blatent
liar.

I spend thousands of dollars on my vehicles including the three motorcycles
I've had this year alone. You will not see a dime more, as surely you haven't
a clue about customer service. Instead of snapping at all of your neutral and
negative feedback, you should listen to your customers ... your "cashflow."

I've also had a few emails from others buying from your eBay store asking if I
had delays or experiencing the same issues. I responded accordingly. After
many years of retail experience, I can see how the old saying is true: "Make
one customer happy and they might tell one more. Make one customer unhappy and
they will tell many."

Regards,
Scott Chapman
(954) 632-0919

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The Retail Bible states, "The customer is always right." I know all the puns to that statement, so don't get off track.

So I am holding true to my last statement regarding the customer pass-it-on game. So, what do you think? I found this insulting to say the least. Let's just see if they respond and how so.