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| Off Topic A place for goofing off and interests other than motorcycles. Talk about anything here, but please keep subject matter family oriented. Do not include links to sites that aren't. |
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03-24-2006, 03:21 PM
| #1 (permalink) |
| Sprocket Pilot   Join Date: Nov 2005
Bike: 2006 C50 Silver and Gray
Location: Colorado Springs, CO
Posts: 851
|  What happened to Customer Service?
Bad experience with Sportman's Warehouse not standing behind what they sell. I have to say, the manufacturer made good on thier product. Below is the letter I sent to Sportman's Whorehouse. I purchased a frying thermometer at the Aurora store not long ago. I took it home, unpackaged it, wash it and put it in the drawer with other cooking item (Something that most people would do with a thermometer.). When I went to use it the first time, it got up to 300 degrees and stayed there. A little while latter, my peanut oil was smoking and was burnt and it was still at 300 degrees. I took it in to your store today in C.S. to exchange it. Your camping manager wouldn’t do anything because I didn’t have the receipt. This is the way I see it. I buy a $10.00 thermometer from Sportsman’s Warehouse. I ruin $10.00 of peanut oil, about $8.00 in gas and 1hour of my time all for a faulty product that your store obviously doesn’t stand behind. So now, I have one hour of my time and a total of $28.00 wasted for nothing. I have spent a lot of money in your store on other purchases. I have also spent a lot of money with Cabela’s and Bass Pro Shop and NEVER had any issues with returning a faulty product. Their customer services out weighs Sportsman’s by a long stretch. The last thing I told your manager is “You just lost a customer over a $10.00 thermometer.” I may pay more ordering from Cabela’s, but I also know that they stand behind their products.  |
