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| Marauder M50 Secret Hideaway It's for Marauder M50 owners! |
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| | LinkBack | Thread Tools |
10-19-2006, 10:49 PM
| #1 (permalink) |
| In Training   Join Date: Sep 2006 Location: NoVA
Posts: 134
|  3 cheers for real customer service! (cruiserbackrest.com)
So often I deal with incredibly bad customer service then when I encounter a company that actually understands what customer service means, I feel compelled to tell others. I ordered the Bestem backrest kit from cruiserbackrest.com, Suzuki Boulevard C50 (Volusia) Backrest Kit with Rack and when it arrived there was a jingle in the luggage rack. It sounded like a piece of slag came loose during the welding and was loose inside the barstock. I've welded things before, it happens. Maybe I'm picky (maybe?!) but I knew this would drive me crazy. I called and spoke to Joyce who told me "this is the first time I ever heard of someone complaining about a jingle in the rack" and immediately told me she'd send out a replacement and a postage tag for the one I have. I just recieved their email with the tracking number. Mind you this was yesterday that I recieved the first one. Kudos to these folks for treating a customer right!  Oh and BTW the rack and seat are really solid and well chromed, I highly recommend them. |
