Info from Suzuki?

[TaterDog]

Since this is my first Suzuki, I'm not sure what to expect from the "Company."

My son bought a V-star 1100 the same day I bought my C50, and he's received several mailings and a 2006 accessories catalog from Yamaha. So far I've received nothing from Suzuki. I never even received a recall letter, although I did call to verify that my bike was involved, which they said it was, and that my letter was in the mail, but it never came. I had them verify my mailing address, and they have it right, but . . .

Is this what I should expect from Suzuki??? Bike is great, and dealer service so far has been okay, but I'd think they would want to push more of their product and accessory info to people who have bought their products.

Oh well, as long as the bike runs great and I'm satisfied, does it really matter -- probably not. Just venting here.

[Smashinz2002]

Something like that depends on the dealership. . For example I bought my DR650 at one dealership, and never heard a word from them ever. About a year later, I bought a Bandit 1200/s at another Suzuki dealership, and they sent me a handwritten letter thanking me for the business, and hoping all was well with the bike. I have since bought all of my accessories, fluids, and had all services done with them since they were appreciative of my business.

L.L.

[Clint]

You want more junk mail?

[moccasin]

The Suzuki Motor Company thanks you for your money, now beat it! HAHA!!

Don't expect ANYTHING in the way of corporate concern or support. I suppose that's ONE of the reasons they can sell these bikes for less than most of the competition. Less corporate support = lower sticker prices.

On the other hand, you got a great bike at a great price that likely as not, won't ever NEED corporate support.

Depending on how hungry or busy they are, individual dealers will have varying degrees of customer relations policies, such as surveys, birthday or sales cards, dealer sponsored events, etc, but that all comes out of their pocket, because they don't get much corporate support either!!

[Fishpart]

My dealership sends coupons and they did send a thank you card, from Suzuki I received a crystal paper weight, but no catalog for accessories.

[buellwinkle]

Originally Posted by RowdyRed94

You want more junk mail?

It's not junk mail, it's a targeted offer. Companies that are more sophisticated like Yamaha make money from their targeted marketing campaigns. If Suzuki is not doing it then they are losing money.

[Trapper]

The Suzuki dealership where I live has the worst aftermarket selection in the city.

[blackie1491]

The service dept. where I stored and have my service work done is awesome.
They automaticaly did both recalls on my bike, serviced my K&N aircleaner.
When I dropped in I had to wait for the aircleaner to be re-installed as it was oiled the night before.

The parts department and sales leave a lot to be concerned, I bought my bike at a diff. dealer, but the service dept. is second to none.

[tlwisner]

Suzuki sent me a lucite paperweight, and they sold me a great bike at and excellent price. I'm pretty happy.

[MYC50T]

Damn, theres that paper weight thing again, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, anyone wanting to join in on the picketting is welcome, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, Suzuki America checks out this forum here don't they, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, I'm feeling kind of out on a limb here, is there no one who feels the same sentiment, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, where's mine, well I guess I'm on this soap box all by myself feeling a little rediculous, after all I'm really quite happy with MYC50T and Suzuki in general!

[drgibson]

I have gotten several things from the dealership I bought my bike from, A coupon for a free oil change, $10 gift card for my birthday, and another for christmas. If the do this every year I'll recoop the price of my bike in the year 2506 I can't wait.

[ELGOLD C50T]

Took me over a month to get a second key for my bike. It took them almost an hour to determine if it was an '05 or an '06 when I was in the showroom making the deal. The staff sure are nice and friendly though and are great to get along with. At one of the bike shows I asked them for a $3 keychain and they said they can't afford to give away such "extravagant" freebies. Still refer people to them since the customer service (face to face) is top notch. Once you leave the showroom they surely forget you exist.

[stp1971]

I feel ya,,, I never got anything from Suzuki,, and I dang sure didn't get a lucite paperweight. That suxs. Well I made a mistake,, I'm sorry I lied. I did get the other day an offer for an extended warranty from Suzuki. Not buying it.

I bought myself a shop manual for the LC and if something goes wrong I am trying to fix it myself. If something serious goes wrong then I will just pay for it out the nose. Extended warranties are a waste of money.

[Rockhead]

Every once in a while my dealership sends coupons for maintenance or if their having an open house. The last one was for a free oil change. Suzuki though has only sent a recall notice nothing else.

Off the subject of MC’s when I bought my Toyota, I was swamped with annoying surveys and junk mail. One cool deal with the Toyota dealer was I get free Car washes for the life of the vehicle. Conveniently the dealership is only about a mile away, so IV been getting free washes since 1999. (I guess it’s their way to keep bringing you back to them)

[blackie1491]

I never even got a recall notice. I talked to a few others up here, some got it, some not.
I assume it depends on the dealer.

I am glad I switched service depts., they took care of it while in storage and told me about it when I picked it up.

[maniacmedia]

I work for a marketing company. We brought a marketing initiative to Suzuki about a year ago and were told "We’re the Cadillac of motorcycles. We don't need to market ourselves." They didn't buy into the fact that Cadillac, being the Cadillac of Cadillacs, does extensive marketing of themselves.

[NeilM]

Don't expect anything from Suzuki. If you have a problem, they don't want to hear form you. If you contact they're excuse for a customer service department you'll talk to some reject who couldn't care less what you're problem is. And hope above all else that you don't have to order any parts from them. 10 months after my wife had a bit of an accident on hers we're still waiting for the badges that were not included with the body parts they replaced.

[Uncle Bob]

I think Yamaha just want's to draw attention away from the fact that you have to remove the exhaust to change the oil, that the V 1100 hasn't been updated in 15 years and that it still has carbs and barely 5 more HP to show for all that extra cash.

Now don't get me started on that exposed drive shaft.................

[jackM50black]

My dealer started out with a focus on dirt bikes, sport bikes, dual sport and standards, then got into cruisers in the last few years. I received stff from Suzuki, a letter of thanks from the Corp and the dealer, the paperweight gift (kinda nice) and an OEM aftermarket catalog. My only beef was that there is not a lot of OEM stuff for the M50... even though they davertise it. For instance, it looks like there were never leather bags for it, even though I
ordered them and paid my money. Later I got my money back, when the Corp advised me not to keep waiting. Still, I think Suzuki is OK and the bike is grrrreat!