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Originally Posted by PENJO Please, did anyone here ever have any problem with them and credit card? I just went thru a very umpleasant experience with them. I called to order some items because i was at a public computer at work. Exploit the moment and place the order. After taking the order the total is more than I had calculated on their website. I gave my card information, and as soon as I started the part of the billing address; my P O Box., he cut me up. " Nope you can't have it." "Man you can have a funny card with any P O Box. We take mail fraud very seriously. You can't have it." If you want you can send to this address 434 L E N O X avenue, Oneida, New York 13431. You can send a money order, no checks." When I asked the man please to explain the difference in price online vs over the phone. He rapidly said that had to put me on hold, click. Never came back to the phone. I perused around their site again and found the option of meny order. So I sent the print out after puting things in the shopping basket and calculating shipping, along with MO. I called him again and then very angry told me that I had to pay more. "YOUR THING IS GONNA BE SENT BACK> YOU PAY MORE MANNNN." After a while of back and forth he finally said it that if ordering via money order or the telephone one have to pay "manual charges".
Now I found an email that my order has been completed and to expect this monday 2/6. I don't know what to make of this to order from them again or shop from somewhere else?
That part of the P O box I think is simply offensive. Wow, my credit card company has no problem with it but a merchant even goes as far as making somewhat of an accusatory statement. Hum.
Any opinion? |
Phone and people skills are not their forte.
http://www.suzuki-bikes.com/forum/showthread.php?t=9799
I'm having flashbacks........