That is one of the worst return policies I've ever seen. I've had good luck with them on the 4 or 5 orders I've placed and saved a lot of money (well the Jardine pipes had a few minor blemishes, but worth the price savings), but I can see how all that would go right down the drain with one bad order. I won't be ordering anything from them from now on. From the looks of it they will charge restocking fee and never refund shipping on everything, whether or not it was damaged or the wrong item. No returns after 5 days? Does this include the time it takes to get to you? Because my Oneida orders take a week or more to arrive from accross the country. This is a policy that gives the the leeway to do whatever they want, and that's very anti-consumer. It's not unlawful however, so I don't see any fraud there. It is buyer beware though, and I won't take the Oneida gamble anymore.
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